Sort'nGo – West Coast

Hi Luke - Thanks for reaching out. Can you email sortngo@acrd.bc.ca with your address and we can help!

Hello Gareth – thank you for your question. The roadside garbage, recycling and organics collection service is currently available to residential dwellings of four units or less in Ucluelet. If that describes the place you are renting, please contact us at sortngo@acrd.bc.ca or 250-736-SORT (7678) and we can help get the service sorted out for you!

Hello Jess - thanks for the question. Yes, this is related to the Sort'nGo Service: The ACRD has contracted AET Group Inc., an environmental consulting company, to conduct a waste composition study in randomly selected neighborhoods across the West Coast. This study identifies the quantity and type of garbage, recycling, and organics collected at the curb each week, and will help to determine future messaging to residents and inform future programs.

• AET is collecting your garbage/recycling/organics on your regularly scheduled collection day. The materials are being transferred to a facility for sorting and weighing by material type (e.g. paper, plastic etc.). 
• To answer your question, no, you do not need to be concerned about personal information:  the contents of all materials collected will be kept strictly confidential.
• Once this material has been sorted and weighed, it will be recycled, composted, or disposed of in accordance with the ACRD’s solid waste program.

Notification to residents did not occur prior to the study, as any prior knowledge may have altered the composition of the waste streams being studied.  

Your continued participation will assist us in evaluating our ongoing waste reduction efforts with respect to the new three-stream curbside program.  Should you have any additional questions or wish to withdraw from this study, you may do so at any time – please feel free to ask the auditors directly (if they’re in your neighbourhood) or reach out to the Sort’nGo line at 250-736-7678.

Thank you so much for your question!

Hello Harry - Can you please send an email to sortngo@acrd.bc.ca with your request, including the address, and the property owner's name.

Thank you!

Sort'nGo Team

Hello Ryan! Can you send us an email at sortngo@acrd.bc.ca with your address so that we can check in on this? Thank you!

Hi Todd, thank you for your question. All standard-size carts are currently being delivered and once that's complete, the upsized carts will be delivered — which should begin tomorrow. Thank you for your patience as we navigate the weather over the next couple of days!

Hi Courtney — These new uniform Sort'nGo carts will be required for weekly roadside garbage, recycling and organics collection as they've been designed to work with the automated arm of the updated collection trucks. This mechanical arm will lift and empty the new carts – rather than requiring employees to lift-and-dump bins manually. Garbage or recycling left at the roadside in other containers will not be collected beginning Dec. 5. The new garbage and organics carts also come with additional safety locking mechanisms to minimize wildlife interactions. We understand that moving to the Sort'nGo carts is a big change for residents, let us know if you have any other questions about the new program.

Hi Connie, thanks for your question. See the image below for details on what goes in and what stays out of the garbages (this will also be included in information packages that are being delivered to homes, along with the new carts, later this fall). As well, you can search specific items in the free Sort'nGo ACRD app which will tell you what cart an item belongs — or if it should be taken to a recycling depot (don't forget to enter the October contest on the app for a chance to win a prize!)

Hi Lara, thank you for your question. Right now, we're anticipating cart deliveries to go out at the end of November. Carts will be delivered to all single-family homes (four units or less) in Tofino, Ucluelet and some surrounding communities. Along with the new carts, you’ll receive an information package on updated schedules, how to sort, how to use the carts and more. To stay up-to-date on delivery date details, subscribe to this web page for our monthly newsletter, or follow us on Facebook: facebook.com/acrd.recycles where we’ll post details as they’re confirmed!

Hi Brianne — thank you for your question! The new Sort’nGo service for single-family homes will not affect existing waste collection schedules for multi-family complexes.